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Help

Help

Please contact our membership services team on [ClientEmail] or [ClientPhone].

Please send your enquiry to us via email, basketballaustralia@mberplus.com.au.

This credit is available for you to use within this shop and has been provided as part of your Membership.

  1. You can apply your credits at checkout.

Please send an email to basketballaustralia@mberplus.com.au

Yes, you can use your assigned credit to cover postage/shipping.

You can redeem your entitlements & available credits within the same order. You may also apply any credits to postage of your order. N/A

Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.

Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.

Your membership items are made to order. For standard delivery, please allow 5-7 weeks for delivery. For express delivery option, please allow 10-14 working days for delivery.

Available credits are not automatically added to your order. Please ensure you apply your credits at checkout to finalise your purchase.

For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via email basketballaustralia@mberplus.com.au.

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email basketballaustralia@mberplus.com.au and include your order reference number.

  1. Please contact us via email basketballaustralia@mberplus.com.au and include your order reference number as well as any photos of your item/s you could share with us.

Please contact us via email basketballaustralia@mberplus.com.au and include your order reference number.